All orders are processed within 1-2 business days (excluding weekends/holidays) from our Colchester warehouse. You’ll receive a confirmation email when your order ships.

We partner with DPD and Royal Mail for UK deliveries. Large grills ship via pallet delivery. All orders include free UK shipping with 2-4 business day delivery after dispatch.

Contact us immediately at support@alfrescogrill.shop with your order number. We can often modify orders if they haven’t entered the shipping process.

We offer 30-day returns on unused items in original packaging. Refunds are processed within 7 business days. Note: Customers cover return shipping unless the item is faulty.

Our warranty covers manufacturing defects for 5 years from purchase. To claim:

1. Email support@alfrescogrill.shop with photos/videos of the issue
2. We’ll troubleshoot or authorize a return
3. Repairs/replacements are shipped at our expense

Alfresco grills excel with commercial-grade burners reaching up to 1,100°F, while Fire Magic offers precision infrared options. Our team can recommend specific models based on your cooking style.

Yes! We stock genuine replacement parts for all carried brands. Search for your model number or email us for assistance.

We securely process payments via Stripe, accepting:

• Visa/Mastercard/Amex
• Apple Pay/Google Pay

All transactions are PCI-compliant and encrypted.

Absolutely! During checkout, select “Create an account” to:

• View order history
• Track shipments
• Save favorite products