Warranty Policy

1. Warranty Coverage

AlfrescoGrill.shop provides a 5-year limited warranty on all products against manufacturing defects, subject to the following terms:

  • Covered: Defects in materials or workmanship under normal use.
  • Not Covered: Damage from misuse, improper installation, neglect, accidents, or unauthorized modifications.
  • Proof of Purchase: Original receipt or order confirmation required.

2. Warranty Period

  • The 5-year period begins from the date of purchase.
  • For warranty claims, contact us within 30 days of discovering the defect.

3. Warranty Service

If a defect occurs:

  • Step 1: Email support@alfrescogrill.shop with your order number, photos/videos of the defect, and a description of the issue.
  • Step 2: We may provide troubleshooting assistance or authorize a return for inspection.
  • Step 3: If approved, we will repair, replace, or refund the item at our discretion.

4. Shipping for Warranty Claims

  • Customer Responsibility: Shipping costs to our facility (unless prohibited by UK law).
  • Our Responsibility: Return shipping of repaired/replaced items to you.

5. Exclusions

This warranty does not cover:

  • Normal wear and tear (e.g., fading, minor scratches).
  • Damage from improper use, cleaning, or maintenance.
  • Products purchased from unauthorized resellers.

6. Statutory Rights

This warranty is in addition to your statutory rights under UK consumer law (Consumer Rights Act 2015).

7. Contact Us

For warranty claims or questions: support@alfrescogrill.shop.

Note: Warranty terms may vary by manufacturer (e.g., Lynx, Fire Magic). See product documentation for brand-specific details.