Refund & Return Policy

1. Returns

• 30-Day Window: You may return unused items in original packaging within 30 days of delivery.
• Exceptions: Custom/final-sale items (if applicable) cannot be returned.
• Process: Email support@alfrescogrill.shop with your order number to initiate a return.

2. Refunds

• Timing: Refunds are processed within 7 business days after we receive and inspect the item.
• Method: Refunds go back to the original payment method (via Stripe).
• Shipping Costs: Return shipping is at the customer’s expense, unless the item is faulty.

3. Warranty Claims

• 5-Year Warranty: Covers manufacturing defects (proof of purchase required).
• Process: Contact support for troubleshooting or replacement instructions.
• Exclusions: Damage from misuse, neglect, or unauthorized repairs is not covered.

4. Non-Returnable Items

• Used, damaged, or altered products.
• Products without original packaging or proof of purchase.

5. Contact Us

For return requests or warranty claims, email: support@alfrescogrill.shop.

Note: Delivery costs for replacement items under warranty will be covered by us.