Terms of Service

Welcome to AlfrescoGrill.shop. By accessing or purchasing from our store, you agree to these Terms of Service. Please read them carefully.

1. General Terms

  • You must be at least 18 years old to make a purchase.
  • All product descriptions and prices are subject to change without notice.
  • We reserve the right to refuse service for any violation of these terms.

2. Orders & Payment

  • Orders are processed within 1-2 business days.
  • We accept payments via Stripe (credit/debit cards).
  • Your order is only confirmed once payment is completed.

3. Shipping & Delivery

  • Free shipping across the UK.
  • Delivery times: 2-4 business days after dispatch (excluding delays).
  • Risk of loss transfers to you upon delivery.

4. Returns & Refunds

  • 30-day return policy: Items must be unused and in original packaging.
  • Refunds are processed within 7 business days of receiving returned items.
  • Customers cover return shipping costs unless the item is faulty.

5. Warranties

  • Products come with a 5-year warranty against manufacturing defects.
  • Warranty does not cover damage from misuse or normal wear and tear.

6. Limitation of Liability

AlfrescoGrill.shop is not liable for:

  • Indirect damages (e.g., lost profits) arising from product use.
  • Issues caused by improper installation or maintenance of products.

7. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be resolved in UK courts.

8. Contact

For questions about these terms, email: support@alfrescogrill.shop.

We may update these terms periodically. Check this page for changes.