Privacy Policy

At AlfrescoGrill.shop, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following data when you use our store:

• Personal Information: Name, email address, shipping/billing address, payment details (processed securely via Stripe).
• Technical Data: IP address, browser type, device information (for analytics and fraud prevention).
• Cookies: We use cookies to improve your shopping experience (e.g., cart retention). You can disable cookies in your browser settings.

2. How We Use Your Data

Your information is used to:

• Process orders and provide customer support.
• Improve our website and product offerings.
• Send transactional emails (order confirmations, shipping updates).
• Prevent fraud and comply with legal obligations.

3. Data Sharing

We do not sell your data. Limited sharing occurs with:

• Payment Processors: Stripe (for secure transactions).
• Shipping Carriers: To deliver your orders (e.g., Royal Mail, DPD).

4. Data Retention

We retain order information for 5 years (to comply with warranty and tax obligations).

5. Your Rights

Under UK GDPR, you have the right to:

• Access, correct, or delete your personal data.
• Opt out of marketing communications.
• Lodge a complaint with the ICO.

6. Contact Us

For privacy-related requests, email us at: support@alfrescogrill.shop.

This policy may be updated periodically. Please check this page for changes.